Silver Mobile Logo


Terms & Conditions

ONLINE OR TELEPHONE BOOKING TERMS AND CONDITIONS

When you make an online booking with Silver mobile car Valeting, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the bookings

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other
    significant items from their vehicle prior to any type of valet
  • Silver will not accept liability for any loss or damage to personal belongings
    left in a vehicle whilst it is being valeted
  • We cannot guarantee any firm times when accepting your booking.
  • Our valeting times are an estimate only. Each vehicle is different and may
    require more or less time to fulfil the valet type
  • We reserve the right to use any one of our experienced staff to undertake
    your valet and may need to change the valeter at short notice without
    penalty
  • Whilst every effort will be made to keep regular bookings to the same day
    and time each week, sometimes it may be necessary to make changes but
    we will endeavour to communicate the changes prior to arrival
  • We reserve the right to take a debit or credit card details to secure the
    booking
  • We reserve the right to alter or move a booking in line with staffing levels
    and/or weather conditions and /or machinery or equipment failure.
  • All vehicles are cleaned and valeted at the customers own risk
  • If you book an engine clean, you must read the disclaimer and agree to the
    notice before you agree to proceed with the service
  • Silver reserves the right to refuse or deny any booking or continue with their
    service if they deem the customer to be unreasonable
  • Silver reserves the right to refuse or deny customer demands above and
    beyond the booked valet
  • Silver will not tolerate any verbal or physical abuse towards any of its staff
    under any circumstances and will take the relevant actions should any such
    behaviours be encountered

Pricing Terms & Conditions

  • Our minimum call out charge is £15.00 per vehicle (local franchisees may
    alter their minimum callout charge at their discretion)
  • Silver reserve the right to charge an hourly rate of £30.00 (or proportion
    thereof)for any work that is not within the boundaries of the booking
  • Our prices are based on valet type, location, type of car and condition of
    the vehicle and will be advertised as a FROM price. Any price we quote over
    the telephone is an estimate only and should be used as a guide and not a
    guarantee
  • Silver reserves the right to charge each vehicle according to its condition,
    the type of vehicle and the customer location.
  • Silver reserves the right to amend any price during the valet should it differ
    from the original estimate
  • All full valets, interior valets and specialist cleaning bookings, must be
    secured with a debit or credit card prior to arrival of the valeter (see
    cancellation policy)

Our service Terms & Conditions

  • We may ask you where you heard about Silver Mobile Car Valetingin order to gauge
    our marketing strategies
  • We may conduct customer satisfaction surveys in line with our quality assurance
    policy
  • All our chemicals are biodegradable and are ozone friendly in line European
    standards and we comply with a health and safety Act 1974 at work.
  • All our valeters are fully trained Valeters and Silver Mobile Car Valeting has public
    and employees liability insurance
  • We must have permission to hold a debit or credit card to secure a regular booking
    and we will charge the card after each visit.
  • We reserve the right to charge a debit or credit card the full amount should the
    vehicles(s) not be available for cleaning and the booking has not been cancelled in
    advance (see cancellation policy)